The solution deployed by the provider is stable. All services of the portal are operational. Our team commits in the next days to find a solution to prevent this kind of incident.
Posted Jul 06, 2022 - 18:19 CEST
Monitoring
Our provider start to deploy a solution. Our web portal is back but you might experience some degraded performance.
Posted Jul 06, 2022 - 17:43 CEST
Update
Our provider is still working on a solution. Only the Odyssee Field Service portal is impacted by the incident. All our other services (Mobile App, Customer Portal and APIs) are working correctly.
Posted Jul 06, 2022 - 17:33 CEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 06, 2022 - 17:03 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 06, 2022 - 16:57 CEST
Investigating
A 3rd party provider is experiencing issues with their primary DB cluster. As a result, some of our users may experience issues while loading the portal. We are investigating and trying to reduce the impact on our users.